Shipping Policy

  • Orders placed before 15:00 GMT: processed the same day
  • Preparation: 0-2 business days (Monday to Friday)
  • Delivery: estimated 6-8 business days (Monday to Friday)
  • Shipping Costs: free delivery in the United Kingdom

Orders and Processing
Orders placed before 15:00 GMT will be processed the same day. Preparation generally takes 0-2 business days (Monday to Friday). Delivery is then estimated at 6-8 business days (Monday to Friday). Delivery is free for all orders in the United Kingdom.

As soon as your order is confirmed, you will receive an email indicating that processing has begun. A second email will be sent to you as soon as your order has been shipped.

Shipping Partners
We ship using trusted carriers to ensure your parcel arrives safely. These may include Royal Mail, DHL, or FedEx.

The specific carrier will be selected automatically based on your location and chosen delivery method.

Delivery Times and Potential Delays
We make every effort to meet the announced delivery times. However, factors beyond our control (peak periods, public holidays, exceptional weather conditions, etc.) may cause a delay. We ask that you allow an additional three business days. If your order has not arrived by the end of this period, please write to us at support@zomateo.com so that we can check the status of your shipment.

Order Cancellation
If you need to cancel an order, please notify us as quickly as possible at support@zomateo.com. We will do our best to accommodate your request, but once the order has entered the logistical preparation or shipping phase, cancellation will no longer be possible. In such cases, you may still proceed with a return once the package has been delivered.

Problems?
If you receive a damaged or wrong item, please contact us immediately at support@zomateo.com and include clear photos of the product, packaging, and any relevant details. Our customer service team will review your claim as a priority and provide you with the next steps for replacement, refund, or another suitable solution depending on the situation.

Contact Us:

Email: support@zomateo.com
Phone: +447418356195

Customer Support:

Monday to Friday, 7:00–17:00 GMT

Store Name: Zomateo

Address:
6 Mountway
Potters Bar EN6 1EP
United Kingdom